Urgent message from Dr. Jeff and the JKO team

By March 16, 2020 March 26th, 2020 Blog, Community

Dear JKO family,

*UPDATED* March 26th at 7:52 pm – 
The California Dental Association has recommended we continue to see patients on an emergency basis until further notice.

March 16th at 6:00 pm –
The past 72 hours have been difficult for many of us. Due to the most recent CDC recommendations and following the lead from the California Dental Association (CDA) this morning, we have made the decision to reschedule our non-emergency appointments for the next 2 weeks.
As a locally owned small business and as someone who genuinely cares about our community, it is our social responsibility to slow the spread of COVID-19 and to protect our patients, team, and our families from inadvertent exposure. I fully understand the inconvenience this places on our patients and their families, and the disappointment this may bring to our patients starting and ending their smile journeys. By doing our part to help flatten the curve, I hope that this will help protect and save the lives of many of our loved ones who are in the most susceptible groups. Our team will be reaching out to all patients affected by this closure over the rest of this week to accommodate patients with new appointments and sending additional instructions to our patients on how we plan to proceed during the closure.
Our phone lines are open for emergency calls and our team will be available to help you via phone, text, and email. Please understand that our phone lines can become busy as we are trying to connect with a large number of patients. We will continue to monitor this situation and keep everyone posted through all possible channels.
This has been one of the most difficult decisions of my career, and ultimately my priority is the safety and health of our patients, team members, and the community as a whole. With everything that is going on, please remember that there are still reasons to smile (they’re probably home with you right now =). We appreciate your wonderful support, your kind understanding and we’re hopeful that a happier, healthier future will be here soon.
Dr. Jeff and the team at Jeffrey Kwong Orthodontics
To read our COVID-19 FAQ guide for Orthodontic patients click here.

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